Information Desk
Please contact our support team if you have any questions or concerns
FAQs
Select the event you want to join from the menus. The platform will take you to the appropriate room automatically.
Use the search function in the “Sessions” tab to search for a particular session or speaker to learn more about their session.
Use the search function in the “Attendees” tab to search for a particular attendee. From there, you can direct message the attendee, read their bio or schedule a meeting.
The chat feature will connect you with a member of the CMA|SIMA Conference support team. Our live representatives can help answer any questions that aren’t covered by the FAQ.
A member of the ARC Support Team will be standing by throughout the conference to respond to your questions.
The ARC Virtual Campus platform will remain open for another 8 weeks after the Conference ends. All sessions will be available under the Sessions tab as soon as the Conference ends on June 24.
When you receive a DM, you’ll see a notification in the upper right of the screen, on the message icon. Click on the button to view your DM.
Yes! You can send DMs at any time and can continue utilizing the DM feature after the Conference ends for the 8 additional weeks the Platform is available.
Under “Schedule,” click the “Add to Agenda” button under any session you want to attend. This will add them to your “My Agenda” tab.
Under “My Agenda,” all of the sessions you selected for each day will appear in order of when they start. Tab between each day to see each of the sessions you selected for that day.
There are three ways to join sessions:
1. When your session is set to begin, you will see a “Join Now” button next to the session on both the Schedule and My Agenda tabs. Simply click on the “Join Now” button to enter the session.
2. In the Sessions menu, you will also find any sessions that re currently running under the “Live” tab.
3. Finally, in the right bar on the Conference home page, you will see an “Upcoming Events” tab. Any sessions that are currently running will have a “Join Now” button.
Yes, starting on June 24, after the end of the Conference, all sessions will be available for review in the “Sessions” tab for an additional 8 weeks.
Use the search bar in the Sessions menu. Search for the session you are interested in using either the name of that session or the name of one of the presenters.
Find out which sessions are currently running by navigating to the Live tab under the Sessions menu. All sessions that are currently broadcasting will appear under this tab, regardless of whether you’ve added them to “My Agenda.”
Under “My Agenda,” hit the cancel button under the session you would like to remove.
No, live sessions can’t be paused, rewound, or fast forwarded. All sessions will be recorded, however, and you will be able to review them on the platform for up to eight weeks after the Conference ends.
You can always enter or exit a session that is currently live, however, you cannot restart or rewind a session that is already in progress. You can review recordings of all sessions on the platform for up to eight weeks after the Conference ends.
Subtitles and closed captions are not available at this time.
No, but after the Conference ends, recordings of all sessions will be available on the platform for eight weeks.
Session recordings will not be available until after the conclusion of the Conference. If you aren’t interested in any of the current sessions, however, you still have the opportunity to visit the Tech Expo, explore the Campus to find hidden hotspots (and win prizes), DM other speakers and attendees, or book and attend meetings.
Sessions are a hybrid of pre-recorded and live content. After the presentation, there will be a live Q&A with the presenter. All sessions will be available on demand at the conclusion of the Conference for eight weeks.
You can direct message presenters from the Attendees section. Search for the name of the speaker, then either send them a DM or request a meeting on their calendar.
Yes, all of the Q&A will be archived along with the sessions. It will be available under the Sessions menu for 8 weeks after the Conference is over.
Each networking room supports up to 50 participants and opens on a first come, first serve basis. The networking room also supports up to 12 webcams. The first 12 participants to turn their cameras on will appear in the networking room’s video stream, and if they choose to turn their cameras off, the next participant in the queue will appear in their place.
During networking events, we recommend turning off your webcam whenever you aren’t talking. This will help ensure the people currently speaking will appear on the networking room’s video stream.
During networking events, each networking room will feature a different host and subject matter. Join the Networking Room with the speaker and subject matter you are most interested in or jump in and out of different networking rooms as much as you want.
You can’t see individual attendees, but during networking events, you will be able to see the host of the room, the subject matter they will be discussing, and the number of attendees currently participating.
You can’t see the individual attendees that are inside each networking room, but during networking events there will be an introduction period where you will be introduced to each participant in that room. You will always be able to see the host of the networking room and the focus of the discussion.
Yes! Networking events occur at scheduled times and can be added to your Agenda just like breakout and keynote sessions. Saving a Networking event to your Agenda will not guarantee a seat in a given networking room during the event, however. Seats to the networking rooms fill up on a first come, first served basis.
No, like sessions, networking events are pre-scheduled and open for hosted, guided discussions at specific times.
At each booth you can watch the sponsor’s Tech Talk, download information on their solutions, chat with the sponsors, set a meeting or leave feedback.
The feedback tab lets you send an email directly to the sponsor using your ARC username. Use this feedback email to ask questions about the sponsor’s solutions and business.
The Virtual Tech Expo is available at any time during the Conference and for the full 8 weeks after the Conference ends. To access it, just click on the “Tech Expo” section of the main menu. This will give you an overview of each sponsor and booth featured at the Conference.
If you’d like to explore the Expo from a ground level, select “fly to the Expo bridge” from the Tech Expo page.
Yes! While the live chat feature with the sponsor “booth attendant” may not be available outside of Conference hours, you will be able to interact with the booth to view and download information at any time, including after Conference hours or for eight weeks after the Conference ends.
Each of the Virtual Tech Expo booths features interactive hot spots. Clicking on these hotspots will allow you to interact with the information featured on the booth, just like you would with a physical booth.
Booths contain information about the sponsor’s business and the solutions they’re showcasing at the conference, including a pre-recorded Tech Talk, pdf brochures explaining the solutions in more detail, and areas to leave your business card, register for giveaways, sign up for newsletters, and more. You can even chat with the sponsor and set up meetings with them in the booth.
Use the 360° booth button to explore the Virtual Tech Expo booths in a digital, 3D representation. From this view you can interact with the booth’s hotspots, watch the sponsor’s tech talk, ask questions to a live “booth attendee” and more.
Attendees set the times they’re open to meetings and for how long they are available in their schedules. You will see the times they selected when you choose to “book meeting” with them next to their profile on the attendees tab. Select a time that’s available and the system will send a notification to both you and your meeting partner. Then, return to your calendar, access the “my meetings” tab, and select “join” under the meeting at the time you have scheduled. This will send you to the video conference.
No, but you can always view the dates and times of all of the events you have scheduled in the “My Agenda” & “My Meetings” tabs of the Schedule section.
When someone requests a meeting, you will have the opportunity to accept that meeting or to remove it from your schedule. If you remove it, you can always DM the attendee who sent the request and ask if you can re-schedule.
DM the attendee hosting the meeting and ask if you can join. They will be able to send you an invite from the meeting. Accept that invite and you will enter their meeting in progress.
Meetings utilize video conference technology that requires a microphone for audio input and a webcam for visual input. If you do not have access to either of these devices, we recommend using the Direct Message feature to communicate with attendees instead.
First, enter the Schedule section. Under the “My Meetings” tab, you can find all of the meetings you currently have scheduled. To cancel a meeting, simply click the “cancel” option next to the meeting you wish to cancel.
When you receive a meeting request, you will get a notification, just like you do when you receive a DM. Instead of showing up on the messaging icon, however, the notification will appear under the calendar icon.
Yes. You can set up meetings for any time, including outside of Conference hours and after the Conference has concluded.
You can edit your profile information in two ways:
1. Click your profile picture (or silhouette) in the upper right corner and select “account settings” from the dropdown menu. From this view, you can change your picture, name, company info, bio, LinkedIn info, and address info. You can also check your messages and meetings from this view.
2. You can also find your own profile in the Attendees section and edit it directly from there.
Click on your profile picture in the upper right, select account settings, and then select “Leaderboard” from the menu on the left-hand side.
The leaderboard keeps track of how many times each individual attendee attends events, visits booths, leaves comments, and finds one of the Conference’s many hidden hot spots. Top participants will receive special prizes after the Conference is over, so do your best to reach the top!
